We will gladly accept returns for any unopened items within 30 days of purchase through our website. If you’re not completely satisfied with an item for any reason, you may ship it back to us. Due to the nature and speed involved with Yves Rocher fulfillment process, once your order has been placed and payment processed, we will be unable to cancel or change the details of your order (such as delivery address, product types or quantity). Our return option will always be available after parcel delivery.
Refunds will be issued to the original form of payment upon receipt and inspection of the returned items. Shipping and handling charges will not be refunded. Please allow up to 21 business days for your refund to be issued. The time to post a credit to your account can vary and is determined by the issuing bank. Our return policy includes the following exceptions with respect to refunds and returns:

1. Items which were not purchased directly from us are not eligible for return, refund, or exchange.
2. We reserve the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).

ONLINE PURCHASE RETURNS

In order to return an item, which was purchased online, you need to contact our customer support at info@yvesrocher.us for a prepaid shipping label. To receive a prepaid shipping label, you will need to provide us with your order number, the product(s) you would like to return, the reason(s) for the return (if defective, please specify the defect) and your zip code. Issuance of a prepaid shipping label does not guarantee final disposition, and all returns are subject to inspection.

1. Place the original package into a shipping carton.
2. Include the invoice.

Once you receive the prepaid shipping label from us, place the printed prepaid return label to the outside of the box and ship it back to us (drop at the relevant carrier based on the printed label).
Any risk related to the return of the item(s) is the responsibility of the customer.

For subscription returns – first shipment return is free using a prepaid shipping label. For any return of products starting the second subscription shipment onwards, we will charge the customer a $7 fee for the shipping label. For second and onwards subscription orders over $89, the return fee will be total $19.

We monitor return activity and reserve the right to deny returns that, in our sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost following a report of non-receipt. Returns that are denied will not be returned to you.

DAMAGED AND DEFECTIVE PRODUCTS

When your order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please send us an email to info@yvesrocher.uswithin 48 hours of receiving your order. Be sure to include the following information for fastest service:

• Order Number
• Item Description
• Picture of the damage or defect
• Picture of the outer shipping box indicating any damage or wear
• Picture of the shipping label located on the shipping box

Please keep the original shipping package and the damaged or defective product for inspection.
If, after having examined the product, we confirm that it is damaged or defective, we will provide you with instructions for returning the damaged or defective product to us at our expense and issue a replacement. Your original shipping and handling charges will not be refunded. However, any replacement for a damaged or defective product will be shipped to you free of charge.

CUSTOMER SERVICE

For immediate answers to commonly asked questions, please contact us at info@yvesrocher.us. Please be sure to include your order number for fastest service. Please allow 24–48 business hours to receive a response. It is not necessary to submit more than one message as your inquiry will be answered in the order it was received.