General Provisions

These Terms and Conditions of Purchase (“Agreement”) define the general relationship between Yves Rocher (Thailand) Co., Ltd., hereinafter referred to as “the Company,” and the customer who purchases products for personal or family use, hereinafter referred to as “the Customer.” This Agreement applies exclusively to purchases made at retail stores.

General Definitions

1. Products: Refers to Yves Rocher brand products sold at retail stores.
2. Purchasing Products: Refers to the act of purchasing products at the point of sale within a retail store.
3. Retail Stores: Refers to the branches of stores that sell Yves Rocher products.

Price and Payment Conditions

1. 2.1 The price of products sold at the point of sale in a retail store is the net price, including VAT, before any discounts are applied (if any).
2. 2.2 If the Customer wishes to use Beauty Coins or various discount coupons, they must inquire about or inform the staff and present the coupons or other discount privileges before every purchase. If the Customer fails to notify the staff in advance and the net total has already been calculated, the Company reserves the right to refuse the use of Beauty Coins or discount coupons for that order.
3. 2.3 The Customer can pay for products with cash, credit cards, debit cards, Quick Response Code (QR Code) transfers, and other channels as specified by the Company.
4. 2.4 If the Customer requires a tax invoice, they must present their national ID card and request it on the same day as the purchase transaction.

Warranty

The Company certifies that all products sold in its retail stores are genuine, new, unused, not old stock, and of the quality specified. They are also legally authorized for sale, production, import, and/or advertising in accordance with all relevant laws, rules, and regulations.

Product Returns and Refunds

The Company respects the rights of consumers as protected by consumer protection laws. The Customer may return or request a refund for products within a 7-day warranty period from the date of purchase on the receipt. For details on the methods and conditions, please refer to our Product Return and Refund Policy. However, for clearance products, the Company reserves the right to refuse all returns or refunds.

Promotional Offers

The Company’s promotional offers for products or complimentary items may vary and are valid only during the specified dates and times.

While the Company prepares a sufficient stock of complimentary items, some items may be temporarily out of stock. The Company will inform the Customer before the purchase. In such cases, the Company reserves the right to change the complimentary item, provided that the Customer is notified in advance and the value of the replacement item is not less than that of the original complimentary item.

Consent to the Collection, Use, and Disclosure of Personal Data

1. 6.1 The Customer agrees and consents to the Company collecting, using, or disclosing their personal data, including purchase order information and/or other personal data related to transactions with the Customer. The Customer also consents to the Company collecting, using, or disclosing such personal data to individuals, legal entities, or affiliated companies, as well as to third parties.
2. 6.2 The Customer may inquire about and study personal data protection, as well as the rights of the data subject, in more detail in the Personal Data Processing Notice.

Amendments to Service Details

If the Company amends, changes, or adds to this Agreement, the Company will announce the changes on its website. Therefore, please check for changes to this Agreement regularly.

Contact Information

Yves Rocher (Thailand) Co., Ltd.
188 Spring Tower, Rooms 1-3, 19th Floor, Phayathai Road, Thung Phayathai Subdistrict, Ratchathewi District, Bangkok 10400
Email: yrsupport@yrnet.com For any inquiries, please contact our Customer Service at 02-021-5556 Operating hours: Monday–Saturday, 10:00 AM – 7:00 PM.

General Introduction

These Terms and Conditions of Purchase (“Agreement”) define the general relationship between Yves Rocher (Thailand) Co., Ltd., hereinafter referred to as “the Company ” or “Yves Rocher”, and the buyer of the product for personal or family use. Hereinafter referred to as “customers” Or “you” (the other party). This agreement applies only to purchases of products through the company’s social media channels, such as Line Official or Facebook Page . Customers should carefully review and read the details of this agreement.

Pricing Conditions Payment and delivery of products.

1. Selling price of the product. This is the net price including VAT, before any discounts are deducted (if any).
2. In cases where customers wish to use discount coupons, they must inquire about, inform, and present the coupon or discount entitlement to the staff before purchasing any products. If the customer does not inform in advance and the staff has already calculated the net order amount, the customer acknowledges that the company reserves the right to refuse any discount coupons in that order.
3. Customers can pay for products via bank transfer , Quick Response Code (QR Code) , and other channels specified by the company.
4. In cases where a customer requires a tax invoice, they must present their identification card and must request it on the day of the purchase transaction only.
5. If a customer orders products with a value of 500 baht or more after any discounts, they will receive free shipping. For orders with a value less than 500 baht, customers will be charged shipping fees according to the pricing rate of the shipper.

Warranty

The company guarantees that all products sold in our stores are legally authorized to be sold, manufactured, imported, and/ or advertised in accordance with all applicable laws, rules, and regulations. All products are authentic. New Never been used before. Not an antique. And the quality is as specified.

Returning or Exchanging Products

The company guarantees consumer rights under consumer protection laws. Customers can return or exchange products within the 7- day warranty period from the date of receipt. However, in cases of product damage during shipping, customers must report the claim for exchange or return within 48 hours of receiving the product on the system. Details on the procedures and conditions can be found in our general product exchange and return policy or our policy for exchange and return in case of shipping damage.

Promotional Offers

Promotional offers and free gifts from the company may vary from time to time and are valid only within the specified dates and times.

In the event that a promotional item is temporarily out of stock, the company will notify customers before the purchase. In this regard, the company reserves the right to change the promotional item, provided that the customer has been notified in advance, to an item of value no less than the original promotional item.

Any promotional offer or free item cannot be exchanged for anything else or converted into cash.

Consent for the collection, use, and disclosure of personal data.

1. The company may collect, use, and disclose customers’ personal information, such as order and sales information, and/or other personal information for the purpose of conducting transactions with customers or verifying identity during membership registration.
2. Customers can inquire about and learn more about personal data protection and the rights of data subjects in detail from the Personal Data Processing Notification or by contacting yrdpo-asia@yrnet.com.

Amendments and Modifications to the Agreement

In the event that the company amends , changes, or adds to this agreement, the company will announce it on this website. Customers are requested to check for changes to this agreement on the website regularly .

Contact Channels

Yves Rocher (Thailand) Co., Ltd.

No. 188 , Spring Tower Building, Rooms 1-3 , 19th Floor , Phaya Thai Road, Thung Phaya Thai Subdistrict, Ratchathewi District, Bangkok.

Email : yrtsupport@yrnet.com or Customer Service 02-021-5556